Subaru UK are set to respond to feedback to their aftercare program, by changing their warranty to a 5-year, 100,000 mile offering. This will replace the current 3-year, 60,000 mile warranty and also the ETCo (Everything Taken Care of) package currently offered. This should also help put Subaru on a level playing field with some of its European competitors.
Available on all models but for the WRX STi, this new warranty came into force on all vehicles purchased after 1 Jan. Haydn Davies, Subaru UK Marketing Director explained the change. “Feedback received from our dealer network and their customers has confirmed that the ETCo package, though designed to be a ground-breaking and industry-leading offer, was less attractive to the majority of prospective buyers than a longer warranty.
“Research also showed that customers were not using the services offered by the ETCo package. However, longer warranties are considered as more valuable and so to demonstrate that we listen to our customers and have faith in Subaru’s superb long term reliability and durability, we have introduced a five year warranty.”
The manufacturer anti-corrosion warranty remains unchanged at 12 years. Additionally, any customer who bought a new Subaru before December 31 2012 will remain entitled to the benefits offered by the ETCo programme.
Full details of the new warranty, including terms and conditions, can be found on the Subaru UK website at www.subaru.co.uk.